Write a review. i placed the order thinking that i had paid in full for the flash lights. Primitive Survivors offers top quality survival, outdoor gear, camping equipment. Reviews of these people are all very similar. ordered tactical headlight on a survey: two weeks later I recieved a call from my bank regarding a fraud alert to this company charging me $49.99. 34 Primitive Survival Skills All Survivalists Should Know Maybe you’ve got a few tricks up your sleeve when it comes to outdoor survival, or perhaps you are searching for some? I went through several pages of additional offers before I reached the final page where I was again shown my FREE gift. 1 . I discovered that it came from Primitive Survivors. Complaints (1) Discussion Unresolved. Primitive Survivors Complaints Solutions & Support Services. These people are thieves and should be criminally prosecuted. How are ratings calculated? Primitive Survivors Part Number TL900 Item Weight 15 ounces Item model number TL900 Batteries Lithium Metal batteries required. This helps support our scam prevention efforts. 5 NEGATIVE STARS FOR THEM! Share Report. *** had called customer service on 5/7/only to address tracking his package, he never once mentioned the membership fee Fast forward months, *** calls our toll free support on 6/15/at 3:31pm PST, this is the time frame when he confronts our company about the membership charges During this call, the membership fee was cancelled per his request, but the rep denied the refund Due to the nature of the membership, membership fees are non refundable items By being a member they get extreme discounts off our store, so we restrict membership fees from being refundable This was clearly explained to the customer during the call. Official Website: CLICK HERE. thank goodness for my bank detecting $49.00 charge on a sunday night. Free flashlight just pay shipping. Primitive Survivors - Tips On How To Hike During Summer. BEWARE OF THIS UNSCRUPULOUS BUSINESS! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not as satisfactory as I want but I'll take what I can get from any crooked business that does this to me. Complete scam! This is still $7.00 more than Amazon sells similar products for, and would have given free shipping had I exceeded a $25 order. Primitive Survivors - Take Help From Primitive Survivors To Be A Successful Bow Hunter. Complete scam! 8.2K likes. Pure and simple they are stealing from people. Just like everyone else, I fell for the only pay shipping, then was charge $49.99. I never authorized that. *** had sufficient information presented to him regarding the monthly membership, also known as Survivor Club He has sufficient time to call in and cancel before any membership fees occurred, but this customer never proceeded to do so, Complaint: *** I called PS to return the product for a refund. they cancelled my debit card and contacted me again on Monday. Primitive Survivors provides Excellent Customer Complaints Solutions & Support Service for make Our customers happy. 5.0 out of 5 stars BRIGHT. Afterwards, he contacted Primitive Survivors about the extra headlamp, but they refused to correct the order. (included) Is Discontinued By Manufacturer No Color Black Material Aluminum Power Source Battery-powered Voltage 3.7 Volts Item Package Quantity 1 Number Of Pieces 1 Type of Bulb LED Luminous Flux 1000 Outside Diameter since they had no authorization from me to charge my card for anything other than the S & H on the flashlights, and that constitutes fraud. About two weeks later I noticed a charge on my bank card for $49.99. See all 7 positive reviews › Tater. The marketing was through Amazon where the flash light was offers for a crazy price of FREE, just pay 4.95 shipping and get another free for the same amount. I received two flashlights and my M/C was billed for two $4.95. I ended up keeping the headlamp, as it didn't make sense pay to return, pay to re-stock, and receive only part of a refund, not including the $5.99 I'd already paid for shipping this FREE $50 piece of Chinese made trash. Primitive Survivors - Tips On How To Hike During Summer. Primitive Survivors equips you with high-quality outdoor products capable of withstanding any outdoor adventure. The flashlight, like many of its competitors, makes bold claims about its benefits. Too bad. They rip you off. *** ***, To Whom it Concerns,Upon looking over *** ***'s order it appears that she did take advantage of the Free Flashlight plus shipping and handling promotion we were running As each customer takes advantage of this promo, they are immediately offered a chance to join Survivor Club As customer support platform. I discovered that it came from Primitive Survivors. All content is posted anonymously by employees working at Primitive Survivors. Reviews → Primitive Survivors Primitive Survivors Reviews (45) Add a review. Disclaimer: The information and opinions contained on this site are not endorsed by LifeLock. The cost of the XT808 Flashlights are free, each retails for $59.00. Copyright © 2018. i placed the order thinking that i had paid in full for the flash lights. I called and complained about this scam and they somehow managed to refund me 20$ just because I was unhappy and they did not want bad publicity. As far as Primitive Survivors Complaints is concerned, customers seem to be extremely happy with services and solutions that they provide. The TL900 LED Headlamp is sold through Primitive Survivors, although that company does not appear to be the original manufacturer. Basically I could have gotten two headlamps for slightly more than one lamp cost through this scam. Supposedly in Terms and Conditions after 14 days they charge you 34.95 and TacLight another 49.99. BEWARE OF THIS UNSCRUPULOUS BUSINESS! Of course I don't have the original packaging so … The final thing you have is to be left out in the dark. I continued to complain and tell them that I was tricked and I will let everybody know about this then she put me on hold and told me that she was going to file a report to upper management to see if they can get me a refund, I know it's not going to happen. M/C asked me the routine question had I contacted the merchant. Reviewed in the United States on June 15, 2018. Customer service contacts and company information. The constant calling is very annoying. They will replace it as long as YOU pay for the shipping. I am on a do not call list, but I guess disreputable companies don't care about that. They are excellent flashlights so I said so be it let it go. Lake Tahoe, Nevada, and California. Primitive Survivors are underhanded in this respect. #REPORTSCAM highly recommends that consumers whose information has been breached obtain identity theft protection service immediately. she stated she got the survival bracelet which was a gift that she recieved for joing Survivor Club The $transaction she is referring to is automatically voided when the customer decides they want the gift, so that charge was never reflected into her bank or credit card statement Taking advantage of the survival bracelet gift is an option, not a mandatory thing a customer is forced to buy *** states that the Survivor Club membership is only disclosed in the terms in conditions, but that statement is false It's also listed in the same page that she decided to claim the gift on I have attached a screenshot of the web page where she claimed the survival bracelet gift.She is correct with membership fees They are non refundable items because as a member, each person is eligible to receive a 25% discount off any purchase done on our store front Because it is not an item that is received but a discount, any previous membership fees cannot be refunded However ***'s membership was cancelled on the day she confronted us about the charges, To whom it concerns,We thoroughly reviewed ***'s caseOn 3/*** came on our website to take advantage of our free flashlight + shipping & handling promotion He selected the flashlight bundle which is what explains the bigger charge for the shipping and handling fee I call my bank, they get primitive survivor on a 3 way call with me. Paired with the strobe effect, you can gain a quick tactical advantage over your target by temporarily blinding and disorienting them. They are same company just different phone nos. 1 . The flashlight is … This company Sucks, Primitive survivor.com. Speaking of which, did we mention the XT808 Flashlight has a literally blinding 800 lumens beam? #REPORTSCAM receives compensation from LifeLock. purchase, the customer was immediately offered a one time promotion where he could claim a 5-in-Survival Bracelet By claiming the bracelet, the user was enrolled into Survivor Club, which is where the monthly reoccurring charge occurs The page where he claims the bracelet gives a detailed a breakdown as well as explains that users will be billed a monthly fee for Survivor club Survivor club is an active membership that allows users to receive 25% off our entire store front off any purchase All the terms and billing disclosures are clearly listed on the page, NOT only nested in terms and conditions but clearly underneath the Yes order now button. *** ***, To whom it concerns,We will be issuing refunds for all membership fees, but not issuing refund for the flashlights The customer has had the flashlights for many months and never once called customer support or emailed customer support regarding a return or correcting what the original I am not. Revdex.com: Complaint: [redacted] I am rejecting this response because: I DID unsubscribe to this company, in fact I NEVER signed up for their website I appreciate the fact that they unsubscribed me, but are dishonest in their response Sincerely, [redacted], ***DOCUMENT ATTACHED [redacted] Revdex.comRevdex.com Complaint ID: [redacted] ( [redacted] )Date: 7/18/2016CEO: Charlie [redacted] G [redacted] Phone: [redacted] To Whom it Concerns,We have looked into the customer [redacted] who ordered a TLtactical headlamp on 6/05/at 11:42am PSTHis complaint states that we don’t “inform the buyer that batteries are not included” which is inaccurate informationWe notify the customer that the batteries and chargers are not included in the original headlamp order in the checkout process, see image below for verification:see attached document Each customer that buys the headlamp through this checkout process, gets notified the same thing and it’s stated very clearly[redacted] contacted our toll free support line on 6/at 5:39amThe customer support agent offered him a “free battery kit” as the agent could tell [redacted] was upsetHe declined on the offer and there was no change to his orderThe order was shipped out 6/16/with just the headlamp, as he declined on the free set that was offered by the customer support rep.We don’t hide that batteries and chargers are not included in the terms and conditions, every single customer that purchases the headlamp through the same page [redacted] purchased it through gets notified the batteries and chargers do not come with the original purchase.Just like any traditional retail store, many products are sold without the batteries and a notification warning is labeled on the packageSince we have an online retail outlet as a way of selling these headlamps, the customers see this notification in the ordering process through the screenshot provided above.On 6/21/there was an RMA number issued out to [redacted] to return the headlamp unitOn 6/24/the product was received by the refunds department and the full charge was issued back to [redacted] at 1:46pm PST.When he states that the customer was not informed, because of this information being incorrect there isn’t much to change on our endIf the customer is purchasing the product and paying attention to the ordering process, each customer should be fully aware the batteries and chargers are not included with the original purchase, To Whom it Concerns, After careful review of [redacted] ***'s history we were able to identify that he took advantage of the Free flashlight, only pay shipping and handling promotion He complete this promotion on 5/20/at 7:18am PSTUpon the purchase, he selected the flashlight bundle which costs the user $shipping and handling He also paid for the warranty of the flashlight that he purchased on 5/20/ On 6/1/his product was submitted into our return department As the terms and conditions clearly state, shipping and handling fees are non refundable as well as warranty fees are non refundable items [redacted] had returned the flashlights, with no RMA # so he was never in contact with either phone support or email support to issue the return back [redacted] opened the package and submitted the package to be returned.On 6/1/there was a $refund initiated back to [redacted] out of courtesy By by terms and conditions which he agreed upon when claiming the promotion, refunds with no RMA are subject to a no refund, as well as shipping and handling and warranty purchases The flashlights were in great condition when returned, so the rep was courteous enough to refund 80% of the shipping and handling fee This was done so against company policy and against the terms that [redacted] had agreed to; however, since the flashlights were in good condition a partial refund was given. 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